Quest maintains a dedicated staff of in-house employees to provide service for both mechanical and electrical related service issues. Additionally, our full time, factory trained field service technicians are routinely dispatched to provide installation/start-up assistance for new machines and modifications to existing equipment, as well as, emergency service when needed.
As a further service to our customers, Quest offers service programs with preventative maintenance packages performed by our factory-trained service technicians. Alternate service programs, tailored to a customer’s unique needs, are available and provided on request.
Responsibility for keeping our customers up and running with spare and emergency parts falls to the Quest Parts Department. Our experienced, dedicated team will assist you with ordering, technical support, service and/or training needs to help ensure that your packaging solutions operate as effectively and efficiently as possible.
Quest offers an after-hours emergency hotline for parts ordering. Here at Quest, we understand that parts needs do not always coincide with regular business hours. Our emergency hotline allows our customers to receive the same great service at any hour for a small fee, so you don’t have to worry about extended downtime.
Main line: (608) 325-5850
- For PARTS, press 1
- For SERVICE, press 2
24-hour emergency service hotline: (608) 214-9967
Service email: Quest.Service@ProMachBuilt.com
Parts email: Quest.Parts@ProMachBuilt.com
Scroll down for additional Parts, Service and Machine Modification Information.
303 N 29th Ave
Monroe WI 53566
Monday - Friday 8am - 5pm CST